Privacy and Policy

At PlugKart, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our mobile application, website, and related services (collectively referred to as “PlugKart” or the “Services”). By using our Services, you agree to the terms outlined in this policy. If you do not agree, we recommend discontinuing the use of our Services.

When you use PlugKart, we collect both personal and non-personal information to enhance your experience and provide reliable EV-related services. Personal information such as your name, email address, and mobile number is collected when you register, contact us, or voluntarily share it with us. We also collect your vehicle details—such as brand, model, and plug type—to recommend suitable charging stations based on compatibility.

With your explicit consent, we may access your precise or approximate location to show you nearby or on-route EV charging stations. Additionally, we collect technical data including your IP address, device type, app version, operating system, usage patterns, and crash logs to help us optimize app performance and troubleshoot issues efficiently.

The information we collect is used primarily to deliver, personalize, and improve our Services. This includes displaying compatible charging stations, enhancing navigation and route planning, communicating service updates or promotions, and responding to customer inquiries. We may also use your data for internal analytics, research, and app performance improvement. Marketing communications will only be sent if you have opted in, and you can opt out at any time.

PlugKart does not sell or rent your personal information to any third party. However, we may share your data with trusted third-party service providers who assist us in operating the app—such as cloud hosting platforms, analytics services like Firebase or Google Analytics, and customer support tools.

In some cases, if you express interest in investment opportunities or partnerships, we may share your information with EV infrastructure providers, but only with your explicit consent. We may also disclose your data to comply with legal obligations or to protect the safety, rights, or property of PlugKart and its users.

We implement industry-standard security measures to safeguard your information. These include secure server connections, encryption protocols, and strict internal access controls.

While we strive to protect your data, no digital system is entirely immune from breaches, so we cannot guarantee absolute security. We advise users to use the app responsibly and report any security concerns to our support team.

You have full control over your personal information. At any time, you may access, update, correct, or delete the personal data you’ve shared with us. You may also withdraw your consent for location tracking or marketing communications directly through your device settings or by contacting us.

If you wish to delete your account or request a copy of your data, you may reach out to our support team at info@plugkart.energy.

PlugKart is not intended for use by children under the age of 13 (or 16 in certain regions). We do not knowingly collect data from children.

If we discover that we have collected personal information from a minor without verified parental consent, we will take immediate steps to delete that information from our records.

If you are accessing our Services from outside India, please note that your data may be transferred to and processed in India or other jurisdictions where our infrastructure or third-party providers are located.

We take appropriate safeguards to ensure that international transfers comply with applicable data protection laws.

Our website may use cookies or similar technologies to improve your browsing experience and provide personalized content.

These technologies may track user behavior and preferences. You can manage or disable cookies in your browser settings, though doing so may limit certain functionalities of our website.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in technology, legal requirements, or our Services. In case of significant updates, users will be notified via email or in-app notification.

We encourage you to review this policy periodically to stay informed about how we protect your data.